How to prepare a working connection
Open Dashboard → Clubs → the club. Save that venue’s Playtomic Client ID, Client Secret and tenant ID, then run Test connection. Repeat for every venue that should participate.
Open Dashboard → Clubs → the club
Open the club you want to connect. The Playtomic card shows saved credentials and a status badge for the last successful test.

Enter Client ID and Client Secret
Paste the club API credentials into the two fields. Keep the secret in the password field unless you need to inspect it for a correction.
Save the credentials
Choose Save before testing. Editing the values resets the tested state until the new pair is saved and verified.
Run Test connection
Use the test action and wait for a success result. Resolve credential or permission errors before moving to sync or import.
Set each club’s Playtomic tenant ID
On the same club page, enter its Playtomic tenant ID and save. Repeat for every venue that should be queried.

Open Dashboard → Players and run sync
Choose Sync from Playtomic. Review the result counts for clubs and players, then search the CRM for an expected imported contact.

